Jim leads EMA’s research and analysis of tools, technologies, and best practices for managing enterprise networks. Over the twenty years he has been active in network management, Jim has addressed both service provider and enterprise sectors in product management, product marketing, and executive marketing roles. He is a frequent contributor to online publications and has spoken on network management and optimization around the globe.
Jim writes about network planning, monitoring, troubleshooting, and optimization in the context of how those functions serve the higher-level goals of service-centric IT operations and strategy.
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