Jim has over 20 years of experience with network management tools, technologies, and practices for enterprises and service providers. As VP Strategic Alliances at Kentik, Jim is responsible for building and leveraging relationships with external organizations of all types, including Technical, Marketing, and Channel alliances. Most recently prior, Jim was VP Research at Enterprise Management Associates, where he covered network planning, monitoring, troubleshooting, and optimization in the context of how those functions serve the higher-level goals of service-centric IT operations and strategy. Before EMA, he held executive marketing and partner management roles at NetScout and Micromuse, and prior to that held product development, management, and marketing roles at Agilent and Cabletron. Jim got his start in tech by spending eight years as a software engineer in the oilfield industry.