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Understanding Consumer Sentiments About Financial Cybersecurity

May 16, 2019 — by Mike O'Malley3

I’ve long maintained that security can and should be leveraged as a competitive advantage, regardless of industry. But I’d like to expound upon this mantra: it holds particularly true for the financial services industry.

With consumers increasingly relying on web and mobile apps to conduct financial transactions, customer data has emerged as the new “oil” that powers financial institutions; it can be mined to upsell additional services over the long haul.

But if banks want to increase customer lifetime value, they first must protect this treasure trove of data. Why? Because privacy and security are top of mind for consumers.

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This isn’t just an educated guess on my part; Radware recently conducted a survey of nearly 1,200 U.S. consumers to better understand how they view financial security, how they’d react if their data was compromised, and what it all means for financial institutions today.

Spoiler alert: Financial institutions stand to lose business if they don’t prioritize security.

The fact is, data breaches and cyberattacks increase customer churn in an age when virtual transparency, relentless competition and frictionless account transitions have made it easy for consumers to switch financial institutions. And make no mistake — they will abandon their banks if their privacy and security are better prioritized elsewhere.

[You may also like: Growing Your Business: Security as an Expectation]

I encourage you to read the full survey results report. And deeply consider how security isn’t an expenditure, but an investment in your customer lifetime value.

FinServ

Read “Consumer Sentiments: Cybersecurity’s Role in the Future of Financial Institutions” today.

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Mike O'Malley

Mike O’Malley brings 20 years of experience in strategy, product and business development, marketing, M&A and executive management to Radware. Currently, Mr. O’Malley is the Vice President of Carrier Strategy and Business Development for Radware. In this role, he is responsible for leading strategic initiatives for wireless, wireline and cloud service providers. Mr. O’Malley has extensive experience developing innovative products and strategies in technology businesses including security, cloud and wireless. Prior to Radware, Mr. O’Malley held various executive management positions leading growing business units at Tellabs, VASCO and Ericsson. Mr. O’Malley holds a Master of Business Administration degree, a Master of Science in electrical engineering, and a Bachelor of Science in electrical engineering from the University of Illinois. He also is a graduate of the Executive Strategy Programs at the University of Chicago.

3 comments

  • check me out

    May 22, 2019 at 2:29 am

    There’s definitely a need for strong security in financial institutions. This will give confidence to its clients that they’re money and information are safe.

    Reply

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  • Kimo Paul

    June 25, 2019 at 10:21 am

    This was rather helpful as I am taking a deep dive into cyber security and am really interested in concepts like these.

    Reply

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